What are the shipping charges?
We offer very competitive global shipping rates for all orders. For online transactions, your shipping insurance charges will be borne by us.
When will my order arrive?
We aim to dispatch all orders within 48 business hours. The estimated delivery time may vary product to product and can be delivered 10 - 14 business days from the time of placing the order. The estimated delivery can be checked on the final invoice upon final confirmation of your order.
How will I know whether my order is confirmed?
Once the order is successfully placed, you will receive the following notifications via email:-
1. Email order confirmation
2. Text message order confirmation.
3. Email with tracking details and Invoice once the product is shipped
How can I cancel my order?
You can cancel your order by calling us on +84 24 71014250/+84772649825 or email us at firstname.lastname@example.org Order cancellation will only be accepted before the shipment has been dispatched.
Once the order is cancelled, the refund shall be initiated and it should reflect in your account within 48 business hours through the original mode of payment. Please note that due to international banking procedures, some refunds may take up to 30 days maximum. Should this be the case, we will communicate clearly with you.
Local inbound import taxes, duties / value added taxes
There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery or the appointed delivery/courier service in your country. Do not worry, we have an excellent track record of handling international deliveries for more than a decade and aim to create a hassle free shipping experience.
We can arrange for door to door deliveries (DDP) - delivered duty paid worldwide. If this is your preferred mode of delivery, then simply call us on +84 24 71014250/+84772649825 or send us an email at email@example.com and we'll take care of it.